We are committed to providing quality legal services to all of our clients.
Consequentially, it is essential, when something goes wrong or any client believes they have reason to complain, that we have effective procedures in place to assist with the completion and early resolution of the problem. Only by doing so can we hope to maintain the quality standards we have set and improve them by learning from what may have gone wrong and what our clients inform us.
The Procedure
Although not essential, in making your complaint, it would be helpful to us if you could provide details of your concerns in writing (if you have not already done so). If you would prefer not to have to do this, please arrange to see us, and we will be pleased to take details from you.
What will happen next?