Complaints Procedure

We are committed to providing quality legal services to all of our clients.

Consequentially, it is essential, when something goes wrong or any client believes they have reason to complain, that we have effective procedures in place to assist with the completion and early resolution of the problem. Only by doing so can we hope to maintain the quality standards we have set and improve them by learning from what may have gone wrong and what our clients inform us. 

A complaint to the Legal Ombudsman must be made:

• Within six months of receiving our final response to your complaint and
• No more than one year from the date of the act or omission being complained about; or
• No more than one year from the date when you should reasonably have known that there was cause for complaint.

Address: Legal Ombudsman PO Box 6167 Slough SL1 0EH

Website: www.legalombudsman.org.uk

Telephone: 0300 555 0333

To make a formal complaint to the SRA, you need to:

1. Submit an email outlining the complaint to [email protected] within 10 working days of the incident.
2. Full details of the complaint should be included in the email.
3. Once you have submitted your complaint, the SRA will acknowledge receipt of the complaint within five working days.

The SRA does not accept complaints about solicitors as such Although you can report conduct issues to them, they won’t inform you of any action they may take. The Legal Ombudsman accepts complaints about service issues with your own solicitor (but only if you complain to the solicitor first) but usually not about a solicitor that isn’t yours.

Website: www.sra.org.uk