An ombudsman is an independent and nonpartisan officer appointed to listen to and investigate complaints from private citizens against the government or non-governmental organisations. They supervise administration and address specific complaints of administrative injustice and maladministration, with the power to investigate, criticize, and publicize, but not to reverse administrative action.
An ombudsman is an independent and nonpartisan official appointed to investigate and report on complaints from private citizens against the government or non-governmental organisations. They supervise the administration and address specific complaints of administrative injustice and maladministration. For instance, individuals with grievances against a government agency or their employer can seek assistance from the ombudsman, who will investigate and report on their findings. The ombudsman provides an alternative to the adversarial system for resolving disputes, particularly those involving citizens and government agencies. While they have the authority to investigate, criticize, and publicize, they cannot reverse administrative actions.
An Ombudsman is an independent official appointed to investigate complaints against public authorities and organisations.
The role of an Ombudsman is to investigate complaints made by individuals against public authorities and organisations, and to provide recommendations for resolving disputes.
Anyone who has a complaint against a public authority or organisation can file a complaint with an Ombudsman.
Complaints can be filed against public authorities and organisations for issues such as maladministration, unfair treatment, and violation of rights.
No, there is no fee for filing a complaint with an Ombudsman.
The length of time it takes for an Ombudsman to investigate a complaint varies depending on the complexity of the case, but it typically takes several weeks to several months.
After investigating a complaint, an Ombudsman will provide recommendations for resolving the dispute, which may include mediation, negotiation, or legal action.
Yes, in some cases, an Ombudsman’s decision can be appealed to a higher authority.
No, Ombudsman decisions are not legally binding, but they are often influential in resolving disputes.
You can find an Ombudsman in your area by contacting your local government or searching online for Ombudsman services in your region.
This site contains general legal information but does not constitute professional legal advice for your particular situation. Persuing this glossary does not create an attorney-client or legal adviser relationship. If you have specific questions, please consult a qualified attorney licensed in your jurisdiction.
This glossary post was last updated: 17th April 2024.
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